Show 13. juni 2024
October 10, 2021
Valtech
for
DEAS
Kategori :
Type :
andet
Thinking about the customer is core to Findbolig’s strategy. So with that, we would like to introduce you to Lisa. Lisa is a young professional on the hunt for the perfect rental in Denmark.
Like many others, Lisa finds the process frustrating and time-consuming. Scrolling through endless listings, dealing with outdated platforms, and facing the uncertainty of whether she'll find her dream home, and before she has to move out of her current apartment.
Enter Findbolig established in 2007, Findbolig has been a beacon of hope for renters like Lisa, striving to make the search for a rental as seamless as possible. But as time passed, the platform began to show its age. Lisa, along with countless others, yearned for a more efficient and user-friendly experience.
As Lisa continues her search, she stumbles upon Findbolig.nu's website, intrigued by its promise of simplicity and efficiency. Little does she know, that behind the scenes, a team is working tirelessly to revolutionize the platform she's about to explore.
Experience Entity:
Lisa navigates through the website, impressed by its sleek design and intuitive interface. The search filters are advanced, allowing her to specify exactly what she's looking for. With a few clicks, she sets up saved searches and receives personalized recommendations tailored to her preferences.
The frustration she once felt starts to fade away as she realizes how much easier it is to find listings that match her needs. Features like search agents and saved favourites further enhance her experience, making the process feel effortless.
Operational Entity:
Behind the scenes, Findbolig’s team has been hard at work, implementing a ground-breaking hybrid architecture. They've embraced digital courage, revamping the platform with a focus on flexibility and scalability.
The new API-driven microservice architecture allows for independent development and updates, ensuring seamless adaptability to evolving user demands. Integration with an editor-friendly CMS streamlines content management, empowering the team to make updates without extensive technical expertise.
Leveraging existing strengths and technologies, the team ensures a smooth transition to the new platform. But they don't stop there. They envision the platform's potential for future growth, exploring AI integration for enhanced user support, back-office system integration for operational efficiency, and third-party integrations to offer even more value to users like Lisa.
Partner Integration:
Findbolig offers a unique feature that integrates with users' pension funds. By linking their profiles, users verify their association and seniority, enabling preferential treatment and priority access to apartments owned by their pension funds before they even get on the market. Users receive SMS/email notifications for vacant apartments, eliminating the need for constant searching. Communication with letting consultants is facilitated through the site, with applicants listed in order of seniority. Findbolig acts as a personalized assistant, monitoring the market and notifying users of potential matches.
The Findbolig.nu Transformation: A Story of Success and Innovation
Like Lisa, over 460,000 active profiles on Findbolig.nu have experienced a transformative shift in their rental search. A staggering 23% annual increase in applicants speaks volumes about user satisfaction. They praise the platform's intuitive interface and streamlined workflows, making finding their dream home a breeze.
A Community of Satisfied Renters:
Lisa's story isn't unique. Our 1.3 million unique vistor base across Denmark echoes her sentiments. They've found a newfound ease in their rental search, with 27% more applicants successfully landing their dream homes thanks to Findbolig.nu's effective matching system. This translates to a smoother and more personalized Danish housing experience, facilitated by 3,500 daily messages that connect renters with agents faster.
Impact Beyond User Satisfaction:
The benefits extend far beyond user satisfaction. Findbolig.nu's investment in the new platform has yielded significant results for our partners, including pension funds and investment firms. For example, a Danish pension fund has demonstrated, through satisfaction surveys, that members who utilize Findbolig score 19 NPS points higher than the average for members within the pension fund. This indicates a clear correlation between platform enhancements and positive business outcomes for partners, resulting in an increase in member satisfaction and value as reflected in the NPS score
Efficiency and Scalability:
The platform's streamlined workflows free up internal resources, allowing our team to focus on strategic initiatives and provide exceptional customer service. Additionally, the enhanced scalability ensures Findbolig.nu can seamlessly adapt to future growth and changing user demands.
A Community Driven by Innovation
As Lisa finds her dream rental through Findbolig.nu, she becomes part of a vibrant community of 22,895 residences matched every month. This community is driven by innovation, transforming the rental process for everyone. Findbolig.nu isn't just a platform – it's a testament to the power of digital transformation and an unwavering commitment to facilitating dream home matches, one successful connection at a time.
Danish Digital Award hylder de bedste digitale projekter
