2. JUNI 2022

SYSMON – Connecting the industry

Creuna Danmark

for

Grundfos

Kategori :

Type :

Vinder af INNOVATION - ESTABLISHED / BRANDS

BRONZE - Innovation - Established / Brands
Store industrivirksomheder skal ikke blot levere produkter, de skal også levere værdi, løsninger og services. Med SYSMON har Grundfos taget et vigtigt skridt videre i at realisere denne ambition, hvor mange ellers bliver ved skåltalerene og powerpoint-præsentationerne. Det ekstremt veldesignede interface er i sig selv et stærkt stykke markedsføring over for den teknisk orienterede målgruppe, der må have haft kriblen i fingrene for at komme i gang med at bruge løsningen. Et modigt og ambitiøst projekt, hvor resultater og forretning følger tilsvarende med. Tillykke.

Baggrund

Preparing industrial businesses for the next era of digitalization requires a lot of resources and highly trained software professionals. In spite of what most of us may think, the vast majority of manufacturers don’t have their product data available online. The reality is that most small and medium-sized manufacturers lose touch with their product after it is sold.

The new owner has no incentive to prefer the manufacturer over a local repairman for day-to-day service, spare part sales and support. Manufacturers miss out on the potential revenue streams that come from knowing their customers’ needs - even before customers themselves become aware of them. And these revenue streams may just be what makes or breaks industrial manufacturers in the digital era.

Løsning

To change this course of events, Grundfos created SYSMON - an innovative, web based IoT service platform connecting industrial products to a user friendly interface by seamlessly placing their data in the cloud. Manufacturers can now monitor systems, foresee their customers’ needs for spare parts and service, and provide remote control and support, adding significant revenue to their existing business.

SYSMON is an ecosystem with a potentially infinite grid of connected systems. It is used worldwide by engineers and technicians with very different levels of training and skills, and very different data consumption needs. A local technician in a SYSMON ecosystem might respond to just one system, while engineers or country managers in the same group are monitoring hundreds or thousands of systems. We had to create a coherent and satisfying user experience across the infinite number of SYSMON entry points and contexts.

To do so, we created an adaptive dashboard experience, based on a principle of intelligent consolidation of data. Making optimum use of the size of the screen, we created tiles that are dynamic and adapted to the extension of detail required at any given time.

Within the industrial segment, functionality tends to be the overarching priority, often at the expense of user experience and design. With SYSMON, we wanted to adopt a different approach and raise the bar for creating industrial platforms that are both extremely functional and extremely user friendly. To support this principle, we crafted a custom UI-kit that creates a sense of elegance and lightness.

Inspired by an open source mindset, Grundfos has taken a radically different approach to bringing new products and services to market. They want to let customers brand SYSMON in their own name. Therefore, we had to allow customers a certain impact on their own branded platform while ensuring uncompromisable sublime aesthetics. We selected a few significant assets that SYSMON customers can customize in an intuitive set-up that offers immediate, visual feedback. This gives the customer a sense of control and personalization, which ensures emotional ownership without undermining the integrity of the design.

Resultat

With SYSMON, Grundfos has onboarded manufacturers worldwide. Combined, they are transmitting more than two billion data points per day - so far.

Results from early adopters indicate that manufacturers can expect an increase in revenue of up to 25% from the digitally enabled business opportunities created by SYSMON.

See more at https://sysmon.info
(user name: sysmon
password: Award2018)

Grundfos

Mathis Dahlqvist

Lead Project Manager

Creuna Danmark

Team

SYSMON

Samarbejdspartnere

Martin Rahbæk Andersen
CEO, iRoots

Billeder

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